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Dr. Diane Tung

19270 Aurora Ave. N. Suite 2
Shoreline, WA 98133
Ph: 206-800-7790
Fax: 206-800-7791
19270 Aurora Ave. N. Suite 2 | Shoreline, WA 98133
Ph: 206-800-7790 | Fax: 206-800-7791

New Patients

First Visit - Pediatric Dentistry

First Visit

How to prepare for the Age-One Visit

Congratulations on making your child’s year one visit! This easy prevention focused appointment is the first step in establishing a lifetime of healthy smiles. Completing your new patient paperwork prior to your appointment is highly recommended. The appointment usually lasts between 30 – 40 minutes and the majority of the time is spent educating the caregivers while little ones are free to sit with their families or play with a variety of toys and books.

During your appointment, team members will review normal oral development, healthy eating habits, effective brushing techniques, how cavities form and how to prevent them. For most babies and toddlers, we use a lap exam position for the checkup. This position allows for your child to stay close to you while allowing the doctor easy access to look in the mouth. After the examination, the doctor will discuss your child’s oral development and any recommendations to stay cavity free.

Tips for Toddler and Pre-School Aged Children

We understand that younger children may feel anxious about visiting the dentist. Our kid friendly staff is passionate about making your child feel secure in our office. We want to make your child’s visit a good experience and we can use your help! Here are some simple Do’s and Don’ts we recommend that can help set things on the right path before your visit.

  • Do Read Books or Watch a Show About the Dentist: Read books about going to the dentist (ex. Dora: Show Me Your Smile) or watch a favorite show where the characters go to the dentist (ex. Peppa Pig Goes to the Dentist) to prepare for the visit.
  • Do Play Dentist: Have your child practice going to the dentist at home. Practice laying down, looking into the mouth, and counting teeth on a favorite toy, a parent, or your child. This makes going to the dentist more familiar.
  • Don’t Create Worry or Anxiety: Please do not tell your child they “need to be brave” or “it will not hurt.” Many children do not have negative preconceived notions associated with the dentist, and starting from a place of negativity may create unnecessary anxiety for them.
  • Do Visit Our Website: You can show your children pictures of nice people they will meet, the toys, TVs, iPads, and books our office is filled with, and our fun prize wall that they will get a special toy from. This helps your kiddos get excited for their visit and lets them know this office is a special place just for them.

Office Policies

How are appointments scheduled?

The office attempts to schedule appointments at your convenience and when time is available. Preschool children should be seen in the morning because they are fresher and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointed times are reserved exclusively for each patient we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Do I stay with my child during the visit?

We want to establish cooperation and trust between your child and our team. This relationship helps us to establish a closer rapport with your child while building his/her confidence in our office. Parents are welcome to accompany their children during their appointment; however, in certain instances we may ask you to play the role of a silent observer.

What about finances?

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget, and gives your child the best possible care. We accept cash, personal checks, debit cards and most major credit cards.

Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the usual, customary, or reasonable fee (“UCR”) used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the “allowable” UCR Fee. Frequently, this data can be three to five years old and these “allowable” fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is “overcharging”, rather than say that they are “underpaying”, or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

We strive to make each and every visit to our office a fun one!